Many people incorrectly use CX and UX interchangeably, but these describe different levels of user/customer interactions. We explore CX vs. UX, how these differ/intersect, and the metrics teams use to measure and optimize performance.
The common story line starts with them having already searched for a job for months; some half a year, some more than a year. Some of these people I do feel empathy for, as they are pretty decent designers caught in the eye of the hiring shitstorm. A lot of people though, I really wish they would just quit.
Yet, eye-sore fashion isn’t the only thing that’s a disgrace to good design. Ill-thought-out and lacklustre websites are too. If you can believe it, the world’s worst website ever exists. There’s a lot about the website that will bother you. After all, it was built to do as much, and we come across many bad website examples on the daily.
What happens during the first experience can make or break any app. To ensure users don’t delete your app after the first try, you must successfully onboard and engage them during the first interactions.
As UX writers, we have the power to turn a user’s mistake into a positive experience with just a few words. Here’s how.
The world’s largest language learning platform recently rolled out a major update to its 50M active monthly users. The new “path UI” aims to simplify the learning experience, but it comes with some major usability flaws.
When we design a new feature at Spotify, it will be used by people all over the globe, from North America to Sub-Saharan Africa, to Japan. Our markets have significant technological differences, and so, to design for them in a meaningful way, we have to infuse our design process with empathy.
If you’re a designer, you know how important it is to have good written communication skills. But what if I told you that there’s a whole other job out there that requires even better writing skills than design?
Churn is something you will deal with regularly, like it or not. Businesses in all niches lose over 50% of subscribers within a year, with involuntary churn making up 20-40% of your overall churn.
Isometric design is a popular direction in UI design. It’s a method of drawing/creating a three-dimensional object in two dimensions.
