The discovery phase is the cornerstone of any UX research project. It involves understanding the users, their needs, behaviors, and pain points.

As UX professionals, we often reflect on our existing methods and seek new ones in order to improve our research processes and deliver more user-centred designs and experiences.

Everyone makes mistakes but here are common mistakes that you can avoid so your UX research is always fruitful.

These questions cover a range of aspects from initial impressions to specific tasks, interaction feedback, error handling, overall satisfaction, and future expectations. You don’t need to ask all the questions from this list; choose questions that are relevant to your testing goals.

Let’s learn about the principles that drive how Senior Content Designer Lauren Tormey enhances material and ensures clarity and accessibility for university students.

Writing is just as important to UX design as pushing pixels. For all the focus on Figma and design systems, it’s easy to forget that content is the reason people actually use your product.

Unsurprisingly, there are lots of insights in this year’s report that impact professional researchers—but what about the many folks who work alongside them? With our non-researcher colleagues in mind, we thought it’d be helpful to hone in on three key findings from the 2024 survey, from the point-of-view of a non-researcher (me!).

Gaining buy-in for accessibility can be challenging due to common myths and misunderstandings. For many, accessibility remains a big mystery. Here are some practical techniques for winning stakeholder support. Part of Smart Interface Design Patterns by yours truly.

Integrating AI into banking services will obviously revolutionize the user experience in financial services, offering real-time advice and 24/7 transaction monitoring. However, this shift not only enhances user experience but also addresses critical data privacy concerns. Unlike traditional cloud-based AI, on-device AI, as introduced by Apple, processes data locally, ensuring greater security and reducing latency. For financial institutions, the adoption of on-device AI presents a promising solution to deliver secure,…

Designing a unique digital experiences presents its own set of challenges and the tools to deal with those challenges. Design thinking isn’t having just one opinion/approach, like the L-wrench you get with Ikea furniture. Just as a craftsman relies on a well-stocked toolbox to tackle any job, product and design teams need a diverse set of strategies. By having a range of techniques at their disposal, teams can adapt to the specific needs of…