Customer churn becomes most noticeable during dramatic events – consistent negative reviews, sudden user drop-offs, significant spikes in bounce rates or, the more obvious, plummeting revenue. Whilst these dramatic usability failures and system outages immediately demand attention, subtle UX issues that slowly erode user engagement can also play a damaging role in an organisation’s troubles.
Local farmers markets are an essential part of Berlin’s food system, offering fresh, locally produced goods while contributing to environmental sustainability and community building.
As I delve deeper into understanding the capabilities and limitations of Artificial Intelligence, I see an opportunity for AI/ML to improve an existing flow in the Automotive industry.
As UX designers, one of the most valuable tools in our toolkit is the skill to validate our design decisions with user research. It’s invaluable to making quality design decisions.
An interview snapshot is a way to organize your thinking as research sessions are happening, setting you up for smoother, less stressful analysis later on. There’s no wrong way to use it, and we have a customizable template to get you going.
Forms are already notoriously tough to customize and style — to the extent that we’re already starting to see new ideas for more flexible control. But what we don’t often discuss is designing good-form experiences beyond validation. That’s what Jima Victor discusses in this article, focusing specifically on creating multi-step forms that involve navigation between sections.
Organizational silos and product-centric design make it difficult to resolve friction for customers who use our products and services. User-centered design is applied to digital products, but many pain points in real customer journeys require solutions in areas beyond product-design improvement, such as marketing, tech, and customer support.
Psychologists studying the functioning of the human brain found out a long time ago that it has a tendency to take shortcuts and simplify tasks. By nature, our brain just doesn’t want to fatigue itself. This is especially true today when many of us experience cognitive overload. A brain overwhelmed with too much information it can’t process effectively tries to find a way to make things easier. The result? Cognitive biases.
From the big names like Netflix, HelloFresh, and Amazon Prime to the more niche ones, like car features unlocked by a monthly fee or olive oil delivered to your door — companies are leaning into subscriptions over single purchases, and it’s easy to see why. The model provides predictable revenue, fosters loyalty, and builds long-term relationships — all driving profitability.
The world of UI/UX design is constantly evolving, and as technology advances, so too does the role of Artificial Intelligence (AI) in this field. With AI becoming more integrated into design tools and processes, designers (like you and me) are poised to experience some major shifts — both exciting and a bit unnerving. But before you start worrying about robots stealing our jobs, let’s dive into how AI is shaping…
