Conversational UX requires a big-picture understanding of the landscape of both the frontstage, or what a recipient of a service sees, and the backstage, the behind-the-scenes work happening to generate their experience. It’s the interaction layer on top of an ecosystem that incorporates a range of device types. Wearables, intelligent assistants, augmented or virtual reality -you name it. The idea is not to confine design to an interface, but to…